If you have a qualifying medical condition, the Safe for Colorado program offers two types of support: (1) help with energy bills and (2) an optional program that provides extra communications—such as phone calls, emails, and TTY—during planned Public Safety Power Shutoffs or unplanned outages. Advance notifications are not required to enroll in the Medical Certification Program or Colorado Medical Exemption Program, and medical programs do not require enrollment in advance notifications.
Medical Certification Program
Medical certificates allow Xcel Energy to suspend credit action such as late fees and disconnection notices for a period of 90 days on accounts where a medical condition exists in a household to allow customers additional time to set up arrangements and/or seek energy assistance.
How the program works
Customers who have a documented medical condition can apply for medical certificates. Medical Certificates suspend shutoff action for 90 days and /or reconnect service. You may apply for this 90-day grace period once every 12 months. The Medical Certificate must be signed and completed by a Doctor (MD), Nurse Practitioner (NP), or Physician assistant (PA). During this time, Xcel Energy will not disconnect power from the property on which the individual with the medical condition resides. This certificate does not protect against unplanned outages or safety-related planned power shutoffs.
How to apply
Download the Medical Certification Form | Medical Certification Form (Spanish) and have it completed by a medical professional (medical doctor, physician assistant or nurse practitioner) on your behalf.
Your medical provider can submit the form for you one of the following ways:
Fax: 612-564-7626
Phone: 866-975-7327
Email: PAR@xcelenergy.com
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Colorado Medical Exemption Program
The Colorado Medical Exemption Program (CMEP) provides a lower electric rate to Xcel Energy customers who use life-support equipment in their households or have medical conditions that require high power use.
The Colorado Medical Exemption Program does not prevent disconnection. Customers facing a disconnection should complete and submit the forms above.
How the program works
Xcel Energy customers in Colorado may enroll if they meet these guidelines:
- Have medical conditions that require high electric use and/or use life-support equipment in their homes.
- Have a household income of less than 400% of federal poverty guidelines.
- Complete and return the program application signed by a Doctor (MD), Nurse Practitioner (NP), or Physician assistant (PA).
Note: Customers must meet all requirements to be approved for the program.
- Customers participating in the Medical Exemption Program are charged a lower rate of $0.077490 per kilowatt hour (kWh), the lowest rate that is currently requested from the CPUC. Other standard bill charges still apply.
- The Colorado Medical Exemption Program offers those who qualify a single, reduced rate for all qualified electricity use.
For more information about the program, please review the Colorado Medical Exemption Program information sheet | en Español
How to apply
- Complete, sign and submit your Medical Exemption program application| en Español.
- Note: The Licensed Health Care Provider Information section of the application must be signed and completed by your health care provider.
Your medical provider can submit your completed application by:
Emailing a scanned copy to sabrina.padilla@ccc-co.org
Faxing the application to 303-955-7538
Mailing the application to:
Chronic Care Collaborative
Attn: Colorado Medical Exemption Program Office
P.O. Box 461657
Aurora, CO 80015-9998
If you have any questions, contact:
Sabrina Padilla at Chronic Care Collaborative – Energy Program
- Phone: 303-993-5056
- Email: sabrina.padilla@ccc-co.org
- Website: www.chroniccarecollaborative.org